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Loyalty, VIP & Coupons

DetailByte includes three tools to reward and retain customers: a loyalty programme, VIP status, and coupon codes. All are configured under Settings → Customer Programs.

Loyalty programme

The loyalty programme rewards customers for booking with you.

  • Customers earn points for their visits/spend.
  • Points build toward rewards (for example a discount on a future service).
  • DetailByte can notify customers automatically when they join, earn points, unlock a reward, or when points/rewards are expiring soon: using the loyalty templates.

Opt-out

Loyalty messages respect an opt-out. Every loyalty email includes a one-click link to leave the programme, and customers who opt out still receive their normal booking confirmations and reminders.

Promotions

Loyalty Promotions let you run time-limited campaigns: for example bonus points during a promotional window, optionally limited to a particular service.

Terms

You can set a loyalty terms link that is included in loyalty messages.

VIP

VIP highlights and rewards your best customers. See Customers & Vehicles for how VIP works day to day. In short:

  • Mark customers VIP manually, or
  • Let DetailByte promote them automatically using your VIP rules: thresholds for total spend and/or number of completed visits, combined with either "both must be met" or "either is enough".

Automatic VIP only manages the customers it promoted; your manual VIPs are never auto-removed.

Coupons

Coupons are discount codes customers can apply to a booking.

Create a coupon with its code and discount, and DetailByte applies it to qualifying bookings and tracks its usage. Coupons work alongside the pricing rules: including whether the travel fee is discountable (set under Settings → Mobile & Travel).

Which discount applies?

When a booking has more than one price adjustment (a coupon and a loyalty reward, say), DetailByte applies them consistently against the booking total, honouring your setting for whether the travel fee can be discounted. The final figure is stored on the booking as its price.