Customers & Vehicles
DetailByte keeps a tidy record of every customer and the vehicles you look after for them.
Customers
Customers (in the sidebar) is your customer database. Each customer record holds:
- Name and contact details (email, phone, address).
- Their vehicles.
- Their booking history.
- Total spend and visit count.
- VIP status and notes.
- Loyalty points and rewards (if the loyalty programme is enabled).
- Their portal account status, if they have one.
You can search customers by name, email or phone, and open a customer to see everything about them in one place.
Adding and editing
Create a customer with Add customer, or edit an existing one from their record. When a booking comes in through the public form, DetailByte matches it to an existing customer where possible, or creates a new record.
Vehicles
Vehicles (in the sidebar) lists every vehicle on record. A vehicle has a make, model, year, registration and size: one of your own configured vehicle-size categories (Small, Medium, SUV and XL to start, editable from Settings). The size determines pricing on every booking, so it is worth keeping accurate.
Vehicles belong to a customer, and a customer can have several.
VIP status
You can mark any customer as VIP. VIPs can be highlighted and targeted separately (for example in broadcasts).
VIP can be applied in two ways:
- Manually: you flag a customer as VIP yourself.
- Automatically: DetailByte promotes customers who meet your VIP rules (for example, minimum total spend and/or a minimum number of completed visits). When a customer auto-qualifies, you get an in-app notification.
Automatic VIP only ever promotes/demotes customers it promoted itself; a manually set VIP is never removed automatically. Configure the thresholds in Settings → Customer Programs → VIP.
Customer stats
Whenever a job is completed, DetailByte recalculates that customer's total spend and visit count, and re-checks their VIP status against your rules. This keeps the customer record, and any VIP or loyalty benefits, always up to date.